bdtwin Support: Press Contact Card
To speak with the media team, first review this information; most inquiries are handled within 1 business day, and for urgent coverage, a rapid follow-up goes from Dhaka
Many only Help Center Just looking and stopping, but for press or news-based requests a separate contact line is needed, which is kept here
Press Email
This address is correct for press, interviews, or editorial requests
Response Time
Usually the first reply arrives within 1 business day
Office Region
Coordination is from Dhaka, so local requests move quickly
Contact Type
Press notes, interviews, and brand verification are tracked separately
Media Resources and Brand Files
For good coverage, precise files are needed, so logos, brand visuals, and executive information are arranged separately
Who bdtwin About A small reference is kept here for readers, making copy quick to verify
Brief Features
Press Kit
Essential information for coverage in one place
Brand Asset
Logo, color, and usage guidelines organized clearly
Executive Biography
Brief profile, used before interviews
General Contact Information
If you need something beyond press, these two routes are more useful; users usually first ask about account, payment, or app-related issues
Account Support
If you have questions related to bKash, Nagad, Rocket, specific tickets are expedited
Three questions about media coverage
Not everyone asks the same thing; the answers below are short, but useful
What topic to write about
Write the headline, medium, and deadline in the press note so bdtwin Support can quickly send it to the correct team
Screenshots required?
Yes, if there is a technical issue, two clear screenshots make it easier to understand
What to provide for Bangladesh
Provide Dhaka-based language, local payment references, and clear brand name
bdtwin Login and App Support
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Android users sometimes need to grant installation permissions, and setup usually takes only a few minutes
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